Financial Policies

Payment Options

Non-Surgical Treatments:

Dermal filler and Botox treatments require a $100.00 deposit at time of booking, with balance due at time of treatment. Cancellations must be at least 48 hours prior or deposit will be forfeited.

Deposit/financial obligations for laser/skincare treatments will be thoroughly discussed with you at consultation, prior to booking.

We accept VISA, M/C, Debit or CASH for non-surgical services. Personal cheques will not be accepted.

Surgical Procedures:

A 15% deposit is required for securing a surgical date. The remainder of the payment is due, in full, four weeks prior to the surgical date.

Payment can be made by VISA, MasterCard, Debit Card, CASH, money order or personal cheque.

If a surgical date is booked within two weeks, any payments made by cheque must be certified at the bank prior to.

Any surgical cancellation is subject to a $200.00 administration fee. Balance of refund will be based on the following:

If surgery is cancelled within three weeks of your procedure date, for non-medical reasons, the 15% will be retained as a non-refundable deposit. However, any other payments received for surgery will be fully refunded.

If surgery is canceled within three weeks of your procedure date, for medical reasons, a note from the family physician will be required in order to receive the 15% deposit refund.

If surgery is canceled within one week for non-medical reasons, 30% of all fees paid will be retained.

If surgery is cancelled at least 3 weeks prior to surgical date, the 15% booking deposit will be refunded, minus the $200.00 administration fee.

Product Returns

If there is a reaction to Skincare products purchased, they may be returned for exchange or refund within 30 days of purchase.

Financing for Cosmetic Procedures

There are a number of companies available to provide financing to patients desiring either cosmetic surgery or cosmetic procedures such as Botox, Soft tissue injectables, laser etc.

Patients can apply online or can contact the companies by phone to inquire.

Dr. Smith’s practice works closely with the following two companies:

PayBright

PayBright
Phone: 1-877-276-2780
To know more about it, click here.
Email: [email protected]

Medicard Finance

iFinance Medicard
Phone: 1-888-689-9876
To know more about it, click here
Email: [email protected]

Financing loans are negotiated directly with the patient. The company will then make the payment to Dr. Smith’s office at the appropriate time on the patient’s behalf.

Cancellation Policy

Non-Surgical Treatments:

We require confirmation of a surgical consultation. Cancellations must be received no later than 48 hours prior to your appointment time. Any appointment not confirmed by 48 hours prior, will be cancelled and deposit/payment forfeited.

For first appointments, please arrive 10 minutes prior to your appointment time. There will be intake paperwork to complete and/or preliminary photos to be taken.

For treatment appointments, please arrive at least 5 minutes ahead of your appointment. Clients arriving late may need to be rescheduled at the practitioner’s discretion, and deposit will be forfeited.

For longer treatments, you will be given details regarding re-booking/cancellation at the time of booking.

Surgical Consultations:

We require confirmation of all surgical consultations.  Please reply to your reminder email or text, letting us know you plan to attend.  Any appointment not confirmed by 48 hours prior will be cancelled and consult payment forfeited. If cancellation criteria are not met, re-booking will require re-payment of the $150.00 consultation fee at the time of booking.

For first appointments, please arrive 15 minutes prior to your appointment time.   There may be intake paperwork to complete and/or preliminary photos to be taken.

Surgical Procedures:

Once a surgical date has been secured and a 15% deposit has been received, ANY changes to the surgical booking (re-scheduling or cancelling for non-medical reasons) will be subject to an administrative financial penalty of $200.00.

If surgery is cancelled at least three weeks prior to surgical date, the 15% deposit will be refunded, minus a $200.00 administration fee.

If surgery is cancelled or re-scheduled within three weeks of your procedure date, for non-medical reasons, the 15% deposit will be retained as non-refundable.

If surgery is cancelled or re-scheduled within three weeks of your procedure date, for medical reasons, a note from the family physician will be required in order to receive a full refund.

If surgery is cancelled or re-scheduled within one week of surgery for non-medical reasons, 30% of payment will be retained.

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Locate Our Office

Clinic 805805 Fairfield Rd
Victoria, BC V8V-0A7

Tel: (250) 595-3888